Edit Request

This page describe how to edit request by customer on Customer Portal.

The Edit Request allows making changes by customers in their requests on the Customer Portal. It is disabled by default (immediately after app installation). As a Project Administrator, you can enable this option under Project Settings. Go to Configuration to read how to configure it.

Who can edit fields and when?

You can choose in the configuration who can edit fields on the Customer Portal:

  • Reporter (selected by default)

  • Request participants

  • Organizations

For each field, you can put JQL to define whether the field will be editable.

Which Jira fields can be edited?

When this feature is configured for a particular Request Type, the customer has access to the edit dialog where can modify:

  • Summary (which is always a required option)

  • Description

  • Priority

  • Reporter

  • User picker custom fields

  • Multi-user picker custom fields

  • Text custom fields

  • Single-select custom fields

  • Multi-select custom fields

  • Cascading-select custom fields

  • Date Picker custom fields

  • Date Time Picker custom fields

  • Radio Buttons custom fields

  • Checkboxes custom fields

A list of fields in the configuration base on the Request form configuration. The app supports Display name and Required setting.

Do you need support for more system and custom fields? Let us know via our Customer Portal. We plan to add support for other fields depending on the interest.

How to edit a request?

🐾 Steps

  1. Go to the request which you want to edit.

  2. Click the Edit Request link on the right section.

  3. Make changes.

  4. Click Save.

🎉 Result

All changes have been saved.

For Jira users who have access to the issue, a change is visible in the History tab:

If you select the checkbox to enable adding an internal comment after each edit operation, Jira users see an internal comment on the issue: