Edit Request

This page describe how to edit request by customer on Customer Portal.

The Edit Request allows making changes by customers in their requests on the Customer Portal. It is enabled by default (immediately after app installation). As a Project Administrator, you can disable this option under Project Settings.

Which Jira fields can be edited by Creator?

When this feature is enabled, the Creator (a customer who is a Reporter) has access to the edit dialog where can modify:

  • Summary (which is always a required option)

  • Description

  • Priority

Do you need support for more system and custom fields? Let us know via our Customer Portal. We plan to add support for other fields depending on the interest.

How to edit a request?

🐾 Steps

  1. Go to the request which you want to edit. You must be a creator.

  2. Click Edit Request link on the right section.

  3. Make changes.

  4. Click Save.

🎉 Result

All changes have been saved. For Jira users who have access to the issue, a new comment is visible: JSD Enhancer (Spring Boot) updated the [field] [date].

How to disable this feature?

For this procedure, you must be logged in as a user with the Project Administrator permission.

🐾 Steps

  1. Choose the cog icon ⚙️ > Apps.

  2. Choose Projects > service project which you want to configure.

  3. Under Project Settings, select Edit Request.

  4. Turn the Editable Request toggle off.

🎉 Result

The Edit Request link is hidden on the requests. Customers are not able to modify their requests. To make them editable, turn the Editable Request toggle on.