The Request View Enhancer allows you to share more information with customers. When enabled, the below information will be presented to customers.
Dates: Created, Updated, Resolved
Choose Projects > service project which you want to configure.
Under Project Settings, select Additional Request Info.
Click the toggle
If you want to display your (or your service agents) profile photo on the Customer Portal, remember to set it as visible to anyone. Otherwise, the portal will show the initials of the name and surname instead of a photo.